Poor service

Once again Telkom is disappointing. One contract experiencing issues which should have been resolved as far back as 29 November 2017. My dad upgraded his contract and due to the fact there is no Telkom mix he had to take another contract. Loving Telkom and their rates he goes with this option only for his number that has been active for 5 years to not be in usage. He queries how long this will take and is told to wait until one person in the whole department of Telkom can fix his contract and he can retrieve his number because that person would return on 15 January 2018. He went on 15 Jan, and was told number would be retrieved in a few hours, 48 hours later (20.01.2018) dad returned to query this. Was told the number is active and the gentleman would send an email to head office to speed up the process. Today's18 February and still. He can't even do a simswop on the old number because it's still apparently active on Telkom's system. Vincent and Hemingway's branch in East London are pathetic and don't resolve anyone's issues after you wait a minimum of 45 minutes to an hour. The length of time they take to attend to clients and yet there is no seating. He has now been given an additional 21 days for Telkom to resolve their issues.