Poor service

9 days have passed and Telkom has not yet assigned a technician to my fault, no calls no feedback - NO SERVICE. I reported the broken cable on the 7th after discovering the storm of the previous night caused the damage. ***. Escalation number ********** with expiry date of the 13th Feb 7:30am. Still NO SERVICE. no technician allocated, no one scheduled. I spoke to Pamela 8:25 7th. Bianca 11/02. Mombasa 13/02. Bianca 14/02 . Bianca directed me to a manager, called Austin who promised to call me back on the same day after clarification from his side. Still no calls NO SERVICE called again 15/02 same story - will escalate.

TELKOM come and replace the cable. i am paying and not receiving service. Replace the cable - 20 min max.