FM
Fungai M
1 reviews | Active since Jul 2015
13 Feb 2018, 16:23
Poor Service
My ADSL line stopped working on 09/02/2018 and i logged a query with Telkom and till today nothing has been resolved, when i call them they tell me they dont know the turnaround time and how long its going to be resolved to me i think its unfair you guys are charging us money but we are not receiving any service The call centre tells me Telkom does not have any turnaround time to resolve issues and this is worrying because this might take forever and its affecting me on everything that i am supposed to be doing. I guess the reason you treat us this way its because you d not have any competition because if there was you would be treating us differently.
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Telkom's replyOfficial
14 Mar 2018, 08:49HI Madyaf
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We do apologize for the delay. May we please request to confirm the status of the line at present as line tests indicate no defects at the moment. We will await your response.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply14 Mar 2018, 08:49
Official
HI Madyaf
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We do apologize for the delay. May we please request to confirm the status of the line at present as line tests indicate no defects at the moment. We will await your response.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,