Poor service

Our landline and ADSL is dead. I have reported the fault on 24 Feb 2015. On 28 Feb I received an sms that the fault has been fixed, although no technician visited our house. I reported the problem and was told that the fault was escalated. On 3 March 2015 the problem was still not resolved and the helpdesk created a new fault. I am still waiting for a technician. We have had to do all our month end transactions manually. How can a technician sign off on a fault if he/she did not even visit the site? Does anyone check their work? I pay for unlimited ADSL for a full month. Is Telkom going to adjust their billing for all the times that I did not have ADSL?