Poor service

I joined Telkom last year in August, the promotion i went for included 3 months of night surfer data, (10GB). For the first month, no limits are active, and due to the night surfer data not being active, i updated all of my devices, just to find out that the night surfer data was not activated. At the end of August i got an account of allmost R1000, which i paid. I went to the store to sort out the problem, stood in line for about an hour, got to the fro t, the consultant checked my status and confirmed that it was never activated and that he will activate it, be assured me that it would be active from the first of October. Again, i set my alarm to update my devices, and shortly thereafter i got an sms to say that my data bundle is nearly depleted. The next morning i phoned customer care and they explained that it was a promotion from the store and that they could not assist me,as if that wasnt bad enough, we had relocated to another town which is about 2hrs drive from the store where we got the deal, i drove through that following saturday to try and speak to the manager, the manager was not there so the consultant that originally helped me called me and gave me the manager's number. That following week i phoned him and discussed the matter with him, he assured me that he would see to it that everything is sorted and get back to me. Two weeks went by and i phoned him again to follow up about fhe matter and he rep**** that he thought it was resolved, he again said he will fi d out and get back to me. He got back to me the following day and said that the problem is sorted, and that they informed accounts about what happened and that they will discuss the matter and see whether they can reimburse me, but he will come back to me with an answer. I phoned him again the following month to inform him that i have not received the night surfer data and i told him that it is a breach of contract and that i would return the device if the problem was not sorted after this, he then said that it is not as easy as returning the device but he will sort it out. He has not accepted my phone calls after that, i stopped phoning him in November and once again tried customer care, due to the fact that the store is 2 hrs from us and that you have to stand in a line that goes outside the store and wait for more than an hour to be assisted, the lady asked me to send her an email and assured that she would escalate the matter and give me feedback, she tried phoning me once, but unfortunately my phone was at home and she could not get a hold of me, i then sent her another email requesting feedback but have not heard anything from them. Its been 5-months since i've joined Telkom and still have not received the 3-month night surfer data or feedback . I'm super frustrated with them and wonder what happened to genuine customer satisfaction, this is the second service provider that clearly does not care about losing customers