POOR SERVICE

I have been experiencing endless troubles, firstly connecting to the internet and secondly , data just running out. I was advised by the call centre to visit the mobile store to resolve this issue.

I visited the mobile store in Cradlestone on Saturday only to wait from 9h00 am until 10h30 before they opened. Trading hours are from 09h00 to 17h00 I was told. Because I need the internet to do business, I had no other option than to wait for the store to open.

Eventually when the store was opened , I dealt with the Manager there.

She advised me and showed on the system that there is no LTE coverage where I LIVE. My Adress is 18 Care ash Street , Range View EXT 4, Krugersdorp.

This explains why the network hardly works and why it drops when we connect . Secondly I have a issue with the amount of data the moden is using. We hardly use the internet and emails, because of the poor reception. You can go back in my account and check how additional data I bought on a monthly basis.

The biggest problem is that the Manager at the store advised me that the modem will use data all the time, even I am not using the system. This was told to me in front of 3 or 4 client in the store. This is happening even though we do not have any devices connected through WIFI. In December we were on Holiday and there were still usage . How on earth is this possible. This also explains why the data kept on running , even when we are not using any.

She told me to switch the modem off, if we do not use the modem. This was never told to to me when I signed the contract with them.

I have been experiencing connectivity problems for the past 6 years, First with the ADSL LINE. It was then eventually resolved and determined by Telkom, that we live to far away from the exchange. This is the reason why we then signed up for the LTE .

Well now it was confirmed in-store that LTE is also not working at my address.

I have been paying bills for the last twelve months for what ?

I THEN ASKED THE MANAGAER AT THE STORE TO CANCEL THE SERVICE. I COMPLETED THE FORMS AND THE REFERENCE NUMBER IS ********** 9

Where to from here ? I need a credit for what has happened !!!!!!!

How do we resolve this issue ? I need internet at home, as I run my business from here.

Hope to hear from a senior person as soon as possible.

Kind Regards