Poor Service

I hope this reaches the top of Telkom, I have had my Adsl line installed for over 2 weeks now and have nothing but problems with my business line. First of all I don't know why you have Telkom shops as I went to speak to Northgate shop and Nicol way about getting an adsl line set up for my company. Both stores could not help me with any questions I had or about your products which made me walk out the stores on both occasions. Now that I finally sorted it out and getting it installed at my offices the wifi does not work and when it does can take up to 1 minute for 1 page to load. I have logged 3 complaints with Telkom technical division. First call I was told I need to speak to sales about my fault, which I did and then was told by sales I need to talk to technical support. Second logged call you sent out a technician who told me there was a definite fault and needs to fix it but because he does he leant out his tools to someone and when he got it back was not working properly. I was then told he would come back the next day, which he did but said he needs to see other people first. He told me he was going to close the log complaint so long and I must only contact him with regards to the fault as he does not want me to tell Telkom nothing has been fixed. Since then he has not returned to the problem. I have then had to log another complaint on Monday for someone to come out and fix the problem. I then phoned 3 days later to find out when a technician would be coming through to find out that Telkom has not given my complaint to any technician. I have then gone forward to cancel my contract and was told I would be contacted within 48 hours. I am now getting calls stating you cannot see any faults on your system so no one needs to come out to my offices. Telkom your customer service has been nothing but absolutely poor. I am tired of talking to people who do not know how to help me and want to speak to someone at the top. Please get someone from management to contact me asap.