POOR SERVICE

My line randomly went down on the evening of January the 18th, i called multiple times to try get someone to assist in resolve the matter, a technician was assigned on the 20th, i was notified he would be on site the 20th, they never specify whether that is at ones house or the exchange, so i ended up waiting the entire day, tech was a no show, i called multiple times after that up until the 24th only to find out he never even bothered to do anything or attended to the fault he was assigned, it is now the 27th, I'm calling in to find out any progress, apparently the tech is unable to resolve the fault and handed it over to another, this is absolutely ridiculous, why was my fault not attended the 20th when stated so, the tech would have picked up he couldn't fix the line by then and someone else could have attended to the matter already, secondly, how can they assign techs that clearly have no care in assisting a client or knowledge on even how to do their job. i have been asking all week to speak to the tech or his supervisor, but till now not one person has called me back and every time i hold while the call center tries to reach them, they ironically can never get hold of them. i am absolutely appalled at this pathetic service and no care what so ever for their customers, that they cant even bother to have the decensy to log updates and give the customer feedback for at least some sort of clarity as to what is going on, update on the current call, again to no surprises i asked them to get hold of the tech, they cant get hold of them, i cannot believe that every manager, supervisor and tech is unreachable, one cannot put into words how frustrating this is.