poor service

reported fault on 4 Dec 2017.Ive had to use my cell C airtime to call 4 times just to get my fault acknowledged. im going into two months without a landline. Frustrated that in this month of January i called in thrice to check on the process. first the consultant sounded like a trainee however did not inform me. she gave me a winding story going east in reverse, said shell come back to me. nada! second a consultant named Glorius told me the fault had not been escalated, said hed check and contact me back. nix! only today i find someone thats level headed and knows their work( Joanne) to escalate, provided me with an escalation number. Your services sucks TELKOM. So annoyed.