Poor service .
On the 9 th off Jan 2018 my adsl line was off . I phoned telkom and locked a fault . It is now the 24 th off Jan and the fault is still not corrected . I want to cancel my contract with telkom because they cannot deliver the service they promised . But i was told if i cancel the contract i would have to pay penalties . It not my fault that they cannot provide the service they promised . I am subscribe to other internet services and have to pay it but deu to telkoms problem i dont have accesse to the internet .
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
16 Feb 2018, 11:51Hi jan-en-ricky-labuschagne
Thank you for contacting us and we humbly apologize for delay response.
The response serves as confirmation that your query has been received and we will contact you.
We do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's reply16 Feb 2018, 11:51
Official
Hi jan-en-ricky-labuschagne
Thank you for contacting us and we humbly apologize for delay response.
The response serves as confirmation that your query has been received and we will contact you.
We do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media
Best regards,