poor service

I logged a call on the 7/12/2017 as my land line is not working , Winston called and said he will attend to the call he called three times say he will come out and fix the line but did not come then on the 03/01/2018 i called and was advised its a cable problem . What i dont understand is how can they say its a cable problem if no one came out to check the line . to date every time i call i get a response that i will get feedback but no feedback is send to update me i have been with no phone for over two months now . Im currently on the call with Nosipho and she said that the call is only assigned to a agent today , so for 20 days it was not assigned to anyone .

is this service or what .