Poor service

I run a business from home and today marks day 11 of us not having internet. Our business relies solely on the internet to function as we need to rwcwive and swnd emails and all. I went to report at their Pavilion branch on day 2 and we were told the problem will be resolved soon. I have made numerous calls to them and only get given a reference number and be told they are working on it. Today, a short while ago I called again and the lady said there is no technician assigned to me yet but yesterday another lady consultant I spoke to had said I must expect someone to come to my place either yesterday or today. I am in dire straits. Telkom has let me down big time. This is my livelihood jeopardized. Please help me.