Poor Service

I am a Telkom client with an ADSL line, installed at my home in Jeffreys Bay. Account No ********** 51 On 16th September I app**** for an additional ADSL line with uncapped data to be installed at my other house at 72 Meyer Str George East, George. I was told that it will be done within 25 Working days. The following reference no was given to me ********** 45A. The following months I constantly enquired about when I will receive the ADSL line, but no one could tell me. Added to my Invoice dd 13 Dec was R476 for the uncapped data which I have not received. I disputed the matter with Telkom. Ref ********** 5 was given to me. I cancelled the original application with Telkom on 4 January 2018 because of No Service - Ref No 271518 was given to me. To date (16 January 2018) no installation has been done. Yet my Invoice dd 12 Jan 2018 has R286 added for the uncapped data while still reflecting the R476 from my December Invoice. I only have valueless promises made when I call Telkom . Help me please.