1 reviews | Active since May 2013

09 Feb 2016, 12:07

Poor Service

Since January Telkom Technicians and staff Failed to reconnect our landline....<br> we have reported the line over 5times and 2 different Technicians have failed to pin-point the issue.<br> our line has since been disconnected, suprisingly not so long ago My MOTHER WAS TOLD THAT OUR LINE HAS BEEN DISCONTINUED? But NOBODY notified us of this....<br> My Mother had already bought Airtime to the value of R300 since we were away the whole of December & Suprisingly SHE WAS TOLD THAT SHE MUST FIND A BUYER HERSELF(Someone to buy the airtime from her prior expiry date.) Bare in mind that this is a Landline Voucher Not a Cellphone Voucher.....<br> We have tried all possible ways to contact Telkom but YOU GUYS JUST NEVER get back nor follow up on your clients queries and thats just disgusting, No service at all.<br>

0
Replies (2)
Telkom
Telkom's reply09 Feb 2016, 13:03
Official
Hello nontobeko04,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM198624

Regards
Luleka
Telkom Social Media Team
's update08 Nov 2016, 14:46
Reviewer Update

good day Luleka

Please advise us on what to do with the Vouchers? isit possible for us to re-sell them to Telkom?

please advise on a way forward