Poor service

On the 20th of December my adsl stopped syncing. I reported the fault to telkom. After a few days of not receiving communication from Telkom I called the call center. The agent couldn't help me or give me any progress update on my fault. She couldn't tell me whether it will be sorted out this year or next. It was clear that The company had no desire to offer any kind of service to its clients.

After a couple of days I called again. This time the agent said she will contact the technicians and then call me back the same day. Sceptical that anyone representing telkom could keep to a promise or even deliver a service I was nonetheless content with the best service I received from telkom in years. I then waited for her call...

...She never called back. After a day I called in again. I asked for the agent by name. The agent on the line told me she cannot transfer internal calls. Which I found odd as the companies revenue comes from supplying such a service to its unhappy clients. The agent then informed me that she will email the agent in question to remind her to call me back..

As predict I heard nothing from telkom besides a sms stating I need to check the reckon app. So I download the app. As I logg in I was greeted by a error. Informing me to try again later.

I then thought I would phone the local telkom. The guy on the line was shocked I called in and made an attempt to assist me. He asked for my fault number and informed me he will email the technicians to get one out to me as soon as possible.

So another day goes by. I decide to try the app again. I finally get in without errors and find my fault. The appointment date stating the 22 of December. It was long past. I then try to reschedule back new day although the app has this option it doesn't allow you to as it's missing a calender. As I explore the app I notice a fault query option. I proceeded to fill out the requested information as I got to The end of the from I was not surprised to find that there is no submit button.... Well done Telkom you have impressed me with your incompetancy!

I closed the app and gave up on trying to utilise a service I pay for.

Every day after that I receive a sms requesting I see the app for the latest updates. I check the app in hopes that there will be an update but as expected it has not updated itself with any information about my fault.