Poor Service

I logged a support call on the 21/12/2017 and my issue still wasn't resolved I cant call out or receive calls my Internet was slow and now it don't work at all. I called the contact centre and they said the technician will only see to my query in the next 2-3 days. This is totally unacceptable, I feel like moving to another service provider because I'm not benefitting at all from Telkom, we experiencing this issue from the time everything was installed.