AW
Adriaan W

1 reviews | Active since Dec 2017

20 Dec 2017, 15:46

Poor service

Overall poor service and very poor logistic management. Internet set-up was rescheduled twice and have been waiting for a week for installation to occur. After following up with Telkom daily whether everything is still in order for installation on the 20th of December, I finally found out on the day of installation (at 15:30 - where I once again had to phone them) that no technician was assigned to the task.

On top of that, I experienced 2 operators who hung op on my calls after being put on hold. Take note, I was never rude and always approached in a friendly and calm manner, but Telkom has been no help whatsoever.

VERY BAD experience.

0
Replies (1)
Telkom
Telkom's reply05 Jan 2018, 09:01
Official

Good Day

Thank you for making contact with us,

We have logged your request for assistance, Your social media reference number: AI***

Please accept our apologies for the inconvenience caused,

Regards

Telkom Social Media Team

Bronwyn

Best regards,