Poor service

Yesterday i got ******, my handbag was ****** with ID documents and my phone inside.i woke up went to capitec bank to make a new card, they could assist me with just my fingerprint. Then i went to Telkom to do a simswap (the only network provider in South Africa thar requires you to go to the branch for a simswap) I got there and explained my situation that I lost all my ID documents, they refused to assist still. Luckily i found my ID copy in my emails and proof of residence. After producing those documents, they still couldn't help me because all their fingerprints scanners were suddenly faulty. Im going through the most and even after getting an alternative phone, I still can't connect because with Telkom, doing a simple simswap is such a mission! I still haven't been helped. I honestly don't advice anyone to deal with Telkom. I cant do anything without a simcard and they're service is just not catered to help the customer. Even though this was Telkom at Ballito Junction, I'm sure Telkom as a whole is just terrible because you cant put a customer through so much hassle for a mere simswap