Poor service

I app**** for a cell phone contract in October of this year, my contract was approved and telkom debited my account for R169.00 6th of October after that I was happily waiting for my cell phone to arrive which it never did, when I called telkom to Track the order the consultant informed me that the contract had been cancelled owing to my affordibality. I then asked in that case I'd like my R169.00 to be refunded as I have never received a cell phone. Up until date of countless phone calls emails and complaints have I received a refund. I have spoken to so many consultants and each one passed the buck. I app**** online and that was the biggest mistake no one wants to take accountability for my refund at the end of the day it is my money but no one can tel me if I'll ever get it back. I am so dissapointed in Telkom terrible service.