POOR SERVICE

Good morning

This query regards account number ********** 34496.

Cancellation of internet (ADSL) services was requested in May 2016. However, we have been charged for these services to date.

I have forwarded the emails to your cancellation department, and to various other staff members at Telkom. I have also previously reported this matter on HelloPeter, to no avail.

There should be NO internet charges on ********** from May 2016 to date (November 2017).

We have been charged for ADSL (for several months), although we have not made use of this service and requested cancellation. I see that we are now being charged for fibre line rental - when we do not have this service with Telkom?

Please ensure that the services are updated correctly and that ALL incorrect charges are refunded (~R8000). It is ridiculous that this has gone on for over a year with no correction from Telkom.

All trailing mail will be forwarded once an e-mail address is provided.

Regards Rahist