POOR SERVICE

I bought 8ta airtime voucher and didn't load it immediately. The following day the voucher number became fade so I called the 081 180 spoken to one of the consultant whom I wanted to give the serial number but unfortunately she said that I need to take a picture of the airtime voucher and send an MMS *** OR EMAIL TO [Email Removed] so I did that however it's been a week already and I haven't gotten any feedback from them. <br> <br> NB Their are other people who they dont have smart phones or access to email. <br> <br> I mean with other network providers when you have problem recharging the voucher airtime you call the customer services give them the serial number then automatically your aritme will be loaded on the cellphone. I really don't understand why 8TA is making this whole thing a long process im very disappointed.