POOR SERVICE

I have never experienced such putrid service in my life , especially not after paying your mother ****ing ass off for a cellphone contract and for insurance , I was adv that this process will take up to 3 weeks and guess what its nearly over a month and still no ****ING WAITING for feedback as to *** is happening to my handset. I am furious because now I am phoneless and I don't have a ****n clue as to where my phone is as the *********** people that works for Telkom mobile is not able to tell me where it is . but come end of the month then they can easily deduct their money . I NEED MY PHONE!!!!