Poor service

We are a business situated in Witbank. Without an adsl line since the 9th of November 2017. It has been reported to telkom but only answer we get is a new technician will be assigned to your problem we are losing money and clients but telkom doesn't seem to care. Today yet again I called to follow up on the reported issue where the only answer is a new technician has been assigned but no answer when he will be on site nor where are the other technicians assigned previously because none of the where on site we are fed up we as a client and business do want services we pay for.