Poor Service

Started a new Mobile contract with a FreeMe Family contract on 1st of November. Ported 4 numbers from Vodacom in the Telkom Direct store. I was told it will take 24-48 hours then all should work. Today, 15 days later only the main number is working. The 4 other numbers are dead for about 14 days now. Telkom cannot get the multi simcards to work. Helpdesk refuse to help with this. I'm instructed every time to go back to the store. Problem is that the store is about 200 km away one way. Have already been there 3 times without any success. Been phoning every day ever since. This has been escalated more than once. Shop promised on Monday to phone me. Today is Wednesday. No call yet. There is no working number to contact the store. 4 People have been without service for at least 14 days now.