DW
Denise W
1 reviews | Active since Nov 2017
13 Nov 2017, 10:28
Poor service
I initially reported a fault on 26 September. Then again on 10 October, I have subsequently received 12 sms’s from Telkom to say Telkom have detected a network outage in our area and our service is restored but if the problem still exists phone 10210. We are tired of logging faults and receiving these sms’s To add insult to injury Telkom continue to remove money from our account via debit order. This service is appalling and no one at Telkom is prepared to assist us. As far as star rating is concerned Telkom receive zero stars.
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
14 Nov 2017, 08:28Hi denise-whitehorn
Thank you for taking the time to take my call.
As discussed i have made contact with the assigners in the area and i currently await feedback regarding the way forward and a possible ETA to resolve. I will make contact and advise further as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply14 Nov 2017, 08:28
Official
Hi denise-whitehorn
Thank you for taking the time to take my call.
As discussed i have made contact with the assigners in the area and i currently await feedback regarding the way forward and a possible ETA to resolve. I will make contact and advise further as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
DW
Denise W's updateReviewer Update
20 Jan 2018, 14:01Keagan I know this is not your fault it is now 20 January 2018, I logged a fault on 26 September 2017. I have received promise after promise of escalations. We still don't have a phone but Telkom continues to deduct money from our account. It's 4 months now, what on earth must we do?
DW
Denise W's update20 Jan 2018, 14:01
Reviewer Update
Keagan I know this is not your fault it is now 20 January 2018, I logged a fault on 26 September 2017. I have received promise after promise of escalations. We still don't have a phone but Telkom continues to deduct money from our account. It's 4 months now, what on earth must we do?