FB
Fuzail B
1 reviews | Active since Mar 2012
04 Feb 2016, 08:41
Poor Service
I logged a call with Telkom with fault ref 20CRK260116 almost 10 days ago. The fault is still not fixed. We are business now with Jo internet and we can not manage like this. When I followed up on the call today, it says call is closed. How can the call be closed if it is not fixed. I find it highly unacceptable to paying my monthly subscription for no internet for almost 10 days and Telkom have no interest in fixing the problem.
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Telkom's replyOfficial
04 Feb 2016, 09:59Hello FBhayat01,
The fault reference number 102CRK040216, is currently awaiting the dispatch of the next available technician.
The query has been escalated to our assigners for urgent assistance with the dispatch of a technician.
Regards
Noleen
Telkom Social Media Team.
The fault reference number 102CRK040216, is currently awaiting the dispatch of the next available technician.
The query has been escalated to our assigners for urgent assistance with the dispatch of a technician.
Regards
Noleen
Telkom Social Media Team.
Telkom's reply04 Feb 2016, 09:59
Official
Hello FBhayat01,
The fault reference number 102CRK040216, is currently awaiting the dispatch of the next available technician.
The query has been escalated to our assigners for urgent assistance with the dispatch of a technician.
Regards
Noleen
Telkom Social Media Team.
The fault reference number 102CRK040216, is currently awaiting the dispatch of the next available technician.
The query has been escalated to our assigners for urgent assistance with the dispatch of a technician.
Regards
Noleen
Telkom Social Media Team.