Poor service

I have been without a landline for almost a month now. We had the same problem at the beginning of December which was <br> resolved on 24/12, but since the beginning of JANUARY we are having the same problem again I have to call every few days for an update, which they keep on saying technician have been assigned to the complaint. <br> I paid my account 1/02 already, today they send me an sms for reminder of payment. I do not even have the <br> use of the telephone but they insist on payment. I expect the whole month's rental to be removed from my next months bill. Then today they tell me to contact the manager of Mabena, the technician and complain that the<br> problem have not been sorted out. I do not get paid to do their job, they must follow up with the technician. Telkom have the worst customer service ever. I lodged a complaint on my invoice last year June already, still no feedback for overcharging me.