dK
derek K
1 reviews | Active since Dec 2012
19 Oct 2017, 17:21
POOR SERVICE !
Since installing my optic fibre internet almost a year ago, I have complained 15 times about my slow intetnet, yet nobody at Telkom bothers to come around and fix it!!! I am now CANCELLING EVERYTHING WITH USELESS TELKOM!!
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
25 Oct 2017, 08:50This response serves as confirmation that your query has been received.
We have made changes remotely please reboot router. If still slow please send us a private reply with a speed test and we will follow up.
Your ref for this query is AI***
Regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply25 Oct 2017, 08:50
Official
This response serves as confirmation that your query has been received.
We have made changes remotely please reboot router. If still slow please send us a private reply with a speed test and we will follow up.
Your ref for this query is AI***
Regards
Yazied
Telkom Social Media Team
Best regards,
dK
derek K's updateReviewer Update
25 Oct 2017, 09:12Done that 5 times Yazied!!!!! Cancel my contract with immediate effect!
dK
derek K's update25 Oct 2017, 09:12
Reviewer Update
Done that 5 times Yazied!!!!! Cancel my contract with immediate effect!
Telkom's replyOfficial
13 Nov 2017, 08:32Hi diggy
I have tested the fiber line, and everything is testing fine.
Please test the fiber speeds with the following SAIX test account details ( Account Name : *** - Account Password : hawilimi ).
You can reply with your test results to the following email address ( ***)
Regards
Igsaan
Telkom Social Media Team
Best regards,
Telkom's reply13 Nov 2017, 08:32
Official
Hi diggy
I have tested the fiber line, and everything is testing fine.
Please test the fiber speeds with the following SAIX test account details ( Account Name : *** - Account Password : hawilimi ).
You can reply with your test results to the following email address ( ***)
Regards
Igsaan
Telkom Social Media Team
Best regards,
dK
derek K's updateReviewer Update
13 Nov 2017, 08:52Igsaan..try and come out to the client to EXPERIENCE his problem!!! Dont tell me EVERYTHING IS FINE WHEN ITS NOT!!!!!!! Its called CUSTOMER SERVICE!!!!
dK
derek K's update13 Nov 2017, 08:52
Reviewer Update
Igsaan..try and come out to the client to EXPERIENCE his problem!!! Dont tell me EVERYTHING IS FINE WHEN ITS NOT!!!!!!! Its called CUSTOMER SERVICE!!!!