poor service

telephone number ********** 097.We reported the telephone and ask line not working three weeks ago. when we call the call centre they confirm that it will be done TODAY. to date nothing has been done. My son is busy with university exams and needs the internet to get onto the university website to study. All these desperate plees fall on deaf ears at Telkom. Furthermore we have had to make arrangements with our helper to come in daily at an additional cost because of Telkoms endless promises. we hope we will be credited for the days without service.