nD
nkosana D
1 reviews | Active since Aug 2017
15 Oct 2017, 16:07
poor service
I took a contract with telkom 2months ago telkom came to your work place n I app**** n the device was delivered on the 14 /10/2017 the device just went dark I took it to a telkom store and a lady refused to help me said I must call the call center or she will charge me for repair. Why should we get such service if we paying on time plz assist me the device is less than 3 months old
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Telkom's replyOfficial
19 Oct 2017, 15:25Hi ***,
Thank you for making contact with us.
Please be advised that device needs to be booked at the store for repairs, our Device life cycle Team will asses the device and advise thereafter, the turn around time for repairs is 21 working days.
You can send us the job ref number at *** for follow up.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply19 Oct 2017, 15:25
Official
Hi ***,
Thank you for making contact with us.
Please be advised that device needs to be booked at the store for repairs, our Device life cycle Team will asses the device and advise thereafter, the turn around time for repairs is 21 working days.
You can send us the job ref number at *** for follow up.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,