Poor service

I have logged a MSISDN change with telkom mobile from the 16th of August 2017, When i called the call center on 22nd of August 2017 i was told no request was submitted through and it had to be relogged, i was advised it will take up to 72 hours to it to be resolved and when i called today on 25-08-2017 i am told it will take up to 72 working hours which is 2 weeks, i am unable to use my number at this stage. I am receiving such bad service for you guys and i now want to cancel my contract with you guys as i have been misled over and over and i am being mistreated with your service. I requested to speak to a manager and Jacqueline advised the TL is not available, i was told the TL's name is Paul Maphoto and he is on another cal, i was put on hold for over 10 minute then i was told he is not available to take my call. I request for Tumi Matlale to call me as i am not will to call this pathetic call center again.