Poor service.

My account was suspended due to no payment on my side and that was fine but now the amount has been debited from my account and I'm still offline. When I call in to the call center I'm told I have to wait for 14 days and call in to check if they have received the money but what's worse is that there's a text that was sent to me saying that there's still more money to be taken from me. I called in to inquire about it and then an agent by the name of Mathapelo said she'd transfer me to their collections department only to find out that she transferred me to an agent by the name of Chane as the department is only outbound. So it is really sad that when you need assistance people feel the need to play games as to doing their jobs. Now I am without a phone for the next 14 days even after payment was made.