Poor Service

Called in on Tues night 26Jan'16 to enquire about my line on my Wifi Lte device, the nature of the call was regarding the signal that keeps dropping since December 2015. I was advised by Tshepso that an enquiring will be logged & a tech will response within 72hrs. According to her she logged the enquiry & advised that I'll receive an email confirmation, to date I have yet to receive this email to confirm my enquiry. 2days later.<br> and no call from any Telkom technician.