mdlr
maureen de la rey

1 reviews | Active since May 2013

26 Jan 2016, 11:30

POOR SERVICE

We requested a new switchboard and ADSL line for new co. Everything send through to Abel Mhlanga , installed on the 11 Jan 2016, no training on switchboard , no adsl line. I have phoned this man so many times no reply, I have send various e-mails complaining no joy, not even an email to say I am trying to attend to this. I got email this morning telling me who to contact for training. I have paid telkom, surely it is your responsibility -to send someone to us for training. I spend over an hour yesterday with your accounts department to try and get this sorted. ABEL MHLANGA YOUR SERVICE IS SO POOR, you don't return calls , your don't reply to emails. On the letterhead you used your telephone number is incorrect. <br>

0
Replies (1)
Telkom
Telkom's reply26 Jan 2016, 11:52
Official
Hello maureen110,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We have made contact with the agent mentioned and included his superior. we await feedback at present. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible. We do apologise for the inconvenience.

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Regards
Keagan
Telkom Social Media Team

Best regards,