Poor Service

Our landline has been out of order for few months. After numerous calls to Telkom a technician eventually came out to attend to the matter. One of the call centre consultants advised that they no longer offer the pre-paid lines to clients and we should apply for the mobile landline at Telkom direct store. We went to Telkom Direct Store in Alberton Mall on 09.01.2016 and the gentlemen gave us a new phone with a new sim card however this was not activated as he advised that their back office do not work on Saturdays and it should be sorted by the Tuesday 12.01.2016. This was still not sorted and I called the call centre which advised that they cannot activate this for me it must be done at the direct store. We went back to the direct store on the 22.01.2016 and the same gentlemen gave me an order no: 938767 he said if it is not sorted by Monday I should call the call centre on 10210 because he has done everything from his side. I called the call centre this morning and the consultant referred me back to the store. I refused to go back and demanded to speak to her manager. She got very rude and said she cannot help me and then put the phone down in my ear.