Poor service

Have app**** for an upgrade on the 11th of January. Was made to run back and forth to their store and stand in long queues as they do not answer calls. I was told that the phone would be in stock and they had reserved for me. They lost the paperwork. Reordered and was told it would take a day or two. They ordered the incorrect phone and now on the 26th I am still waiting. Feedback and response through Telkom's Facebook page is pathetic and it is impossible to get a manager or anyone to speak to to deal with the problem!