POOR SERVICE

To whom it may concern<br> <br> To quote a reference number SM117851<br> <br> Fault report numbers:<br> 45CWK220116 - 22-01-2015 - STILL NOT WORKING<br> 481CWK101115 - 10-11-2015 - 17-11-2015 - 7 DAYS<br> 372CWK131015 - 13-10-2015 - 20-10-2015 - 7 DAYS<br> 280CWK051015 - 05-10-2015 - 09-10-2015 - 4 DAYS<br> 347CWK250815 - 25-08-2015 - 01-09-2015 - 6 DAYS<br> 623CWK040815 - 04-08-2015 - 11-08-2015 - 7 DAYS<br> <br> <br> All these faults pertain to the number ***. The fault is identical each time. <br> a. There is no dial tone and one cannot receive calls<br> b. The internet works perfectly<br> <br> I have spoken to 3 of the technicians and they have all discovered the same fault, apparently a loose wire in your distribution box. In my humblest opinion this seems to be a design fault.<br> <br> Please contact me regarding this continuous issue<br> <br> Regards<br>