1 reviews | Active since Oct 2012
Poor service
I logged a complaint about my adsl line 2 moths ago and got the run around from the social media team, call centre agents as well as technicians. I finally discovered the root of my problem on my own. It turns out that my port profile at the exchange was moved and provisioned to another customer, leaving me with higher latency and a much lower download and upload speed then what I pay for. After the seacom cable incident I noticed my speeds were once again reduced and I am 100% certain that my port profile was moved yet again to accommodate someone else. This is becoming a trend now and I am not happy with the service I consistently pay for!!! Please rectify this issue post haste!!!
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM182232
Regards
Tumelo
Telkom Social Media Team
Best regards,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM182232
Regards
Tumelo
Telkom Social Media Team
Best regards,