poor service

we have reported a fault to Telkom on 12/01/2016. We have contacted the call cnt almost every day regarding progress on scheduling the fault and every time it was a different story. On the 20th of Jan we were advised the repair is scheduled for 22 Jan i called the call cnt again as we recd no response and was advised that it is 'still testing' we have no idea what this means. I asked to be trfd to a supervisor and i was told ALL are in a meeting. We had no service from telkom for half the month and we will be required to pay the rent in full. What are we paying for when there is no support from this company.