Poor Service

Towards the end of 2015 Telkom were running a special on mobile data packages which included a router. Smartbroadband 5+5GB I think was the deal. The deal expired towards the end of November 2015. I app**** in the last two weeks of October, supplying bank statements, id, proof of residence etc, etc and completed all the forms. I was then told that they were out of stock of the routers but that they would contact me the next week. Three weeks past without any feedback. I have subsequently tried phoning the store (what a joke, there is NEVER any answer). I've been back to the store about 3 times over the past month sand every time the blame is put on the warehouse of something. This is pathetic service! Why run a special if you can't supply the goods? It's no wonder the company is where it is with service levels like this.