Poor service

I reported a faulty land line and ADSL on 2016/01/05 (***). <br> On 2016/01/08 I received an SMS that the issue is in hand with technician. I phoned twice to follow up on the issue and every time the call centre agent tells me that it has been escalated. <br> Today it is 13+ days later and I'm still without a land line and internet.<br> Every now and again (without reason) I loose my internet due to some fault on Telkom's side. It is almost like there are not enough lines available in our area so now you change between the working lines between those who complain and those who don't. My neighbours have the same problem and it has become a joke among us to see who's turn it will be next.<br> Please fix urgently. Don't bill me for the days I've been without service!