Poor Service

Fault loaded on Sunday the 10th of January 2016, ref number *** and fault not allocated as yet.<br> <br> Intermittent service when using the internet. On Sunday the 10th of January 2016 I could not use the internet from 16h00. On Monday the 11th of January 2016 I could only use the internet from 8am to 11 am. On Tuesday the 12th of January 2016 I could use the internet from 9am to 5pm.<br> <br> I am on a postpaid line, not a prepaid line so I expect my line to be available as I pay on time. The turn around time has expired already regarding the fault and I have not received a call or any feedback. Complaint loaded ref number SM 186152 but still no feedback.<br> <br> If no feedback received by today I will have to move my adsl line to another service provider.