Poor service

My internet service has been down for over a week. I lodged a complaint and was told they were working on the lines. Each time I call Telkom, I'm put on hold for several minutes so that I'm forced to discontinue the call. I called several times this morning and the same happened. I urgently need to use the internet. A week has passed and the service has still not been restored. I am utterly disappointed with Telkom's attitude and may be forced to seek another more competent service provider.