Poor Service

The lighting hit the phone on the 17/12/2015, Mrs Fourie reported it on the 18/12/2015 I got a ref number on my cell and that was the last I heard of them I phoned every day riding to Krugersdorp to phone them, from my sisters house with no joy on 30/12/2015 they gave me a escalation ref number but nothing was done I phoned today 5/1/2016 again and asked for a manger all was busy after 25mins I told them I am not going to wait longer and I said I will not pay the rent on my line as it is off and then the consultant said it will be fixed by the 8/1/2016 is that fear as my mother is sick by me and I must use my cell all the time. This is not good for Telkom at all. Please do something so they can do there work for what they get paid.