Poor service

Telkom is failing me sending technicians who either they know what they are doing. I had an appointment with them again on the 23/12/2015 technician could not help saying the is a cable problem. The previous guy who deployed never reported the fault as promised I paid telkom waiting for an Instalation to take place. It's almost a month and weeks now waiting for ADSL and telephone line I wonder if they will bill me again without service. That makes me to fear for their same intermittent internet coverage and cable theft that it must to cost my business