Poor Service

I logged a fault request for number *** on 18 December 2015 and received reference number 553CTK181215. I also received an escalation no. 799453. I have called 10210 numerous times and they assured me that the call is with the Technical Repair Division. Yesterday one of the supervisors (Amanda) at the call centre told me that they can't get hold of the technicians. Today is 24 December 2015 and I still have no serivce and no further resposes from the technical repair team. Everytime you call etc, you issued with the same reference number and nothing gets done!<br> I need this matter resolved as a matter of urgency and find the service unacceptable!! This is a company in utter disarray... I think too many technicians were retrenched, people are negative... . #Telkommustfall<br>