Poor service

I ordered a phone with Telkom telephonically, i was informed it would take about 7 days to deliver the device. two weeks later i had still not received the device. on the third week i received delivery of the device. it was the wrong colour. I decided not to open it so i can return it. unfortunately, my esim was disconnected by telkom. i went to the telkom shop and they informed me that they could not assist me. the whole weekend i could not make or receive calls. by monday i was forced to activate this device because it would effect my ability to do my work. I am deeply unsatisfied with the service from telkom. i have been their customer for many years. one cant even call to speak to an actual person to raise complaints because of the automated options which arent thorough enough to service all the issues one could have. i am stuck with a device i am not happy with because no one could assist me to remedy the issue timeously