poor service

I am having really pathetic service from Telkom, at the moment I am holding on the line for over 10 minutes already waiting for an agent to call a team leader for me. I have been having issues with my service from day 1 of applying with Telkom.Eventually after almost 7 months I got mildred frans from cancellation to contact me and get this cancelled, she asked me to give me the devices back to reuben at canal walk, I have dome that on the2nd December I have emailed mildred frans over 6 times already she does not reply. I have called the call centre few times and still no feedback aswell they keep saying they cant put me through to cancellation department either.I am escalating this matter to the ombudsman as this is utterly pathetic service. I am paying about a R1000 a month which is a lot of money to get such a ****py service.A team leader hothney spoke to me about a over a month ago he said he would contact me back he never ever did. Eveytime I called he was always in a meeting - and the agent said she mailed him to call me and nothing happened.<br> I worked in a call centre so all this tricks you are trying I know already.there is more info but it cannot all fit in here.