Poor service

Been trying to get an ADSL line installed in my house, I found the listing for Port Alfred (where I live) on the Telkom website through Google and go to find the store, only to find it is closed. the people in the store at that location inform me that the are all closed in the area and the closest stores are potentially in Port Elizabeth (322km round trip) or East London (282km round trip) which is unacceptable ONLY TO APPLY for installation.<br> After much money wasted waiting in telephonic queues or on hold on my cellphone to telkom the situation sees no resolve and the operator is only able to direct me to telkom stores that are also closed.<br> <br> So I apply via my ISP, it has been a week since my paperwork was submitted and I have yet to hear anything from telkom about even scheduling the installation of my line. Nothing happens for days, no scheduling for installation, so I email telkom direct from their website to try find out more information, and haven't received anything from them. Not even a receipt notification. The wiring is all already in the house! Wouldn't have thought it this difficult to give a company business.