Poor Service / 2 Months No Phone

I returned my faulty Xperia Z2 in at the Lakeside Mall Branch for repair before the end of January. It is disappointing that I have to continue follow up as no one bothers to contact me about the status of the repair. I still do not have my phone to this day. At first I followed up with the branch and was kept been told the same thing, 'Sony will contact you'. Heard nothing as usual. I then visited the Branch and they could not assist me as they required my phones barcode or IMEI number. I then returned the following weekend with all the required details and they still could not assist as their computer to check repairs was not functioning. I was then advised to dial 180 and speak to an agent. After spending twenty minutes on the line with an agent, I was told I would need to pay R4000+ to have my phone repaired. My phone is under warranty?! It is only a few months old. After submitting a complaint on the Telekom website someone contacted me and said my phone would be with me the following week and the branch would contact me. Nothing!! As usual. Phoned again, this time it's a handling fee I will need to pay as my phone has been deemed out of warranty, I will not pay a cent!